Being stuck on the phone/computer for hours with a software expert who’s in another country is a little like having a bunch of lemons. You can let it sour you on life or you can make lemonade.
I made lemonade. Or rather Henry, the software maven in the Philippines, turned the experience into lemonade. He not only solved my problem, but he also talked to me about ice cream, specifically ube ice cream. I’ve had all kind of ice creams, from Parmesan to sweet corn, but I’d never even heard of ube.
Turns out that it’s a specialty of the Philippines and it’s made from purple yams. The ice cream is a lovely lavender hue. It looks a lot like black raspberry. Henry forwarded images to me, which is how I know. He said it tastes a bit like chocolate.
I’ve sent information to my favorite ice cream maker, Gus Rancatore of Toscanini’s in Cambridge, Mass. If he can figure it out, it may pop up on his menu one day.
I was very happy to have my software problem resolved, but I was even more pleased to discover a new ice cream flavor. So the next time you’re stuck in software limbo with someone from India or South Korea or even Oregon, ask him or her about the local ice creams. And make lemonade.